Privacy Policy

儋州森珀网络科技有限公司 (registered address: 海南省儋州市那大镇中兴大道新世纪花园小区3号楼504室, hereinafter referred to as “we”, “us”, or “our”) respects and protects the privacy of all users of the Senpo Collaboration software (hereinafter referred to as “the Software”). This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information, as well as the rights you enjoy.

1. What Information We Collect

When you apply for beta access to Senpo Collaboration or use the Software, we may collect the following information:

• Contact Information: When you apply for beta access, we collect your name, email address, and optionally your phone number, so we can send you beta invitations, product updates, and important service announcements.
• Device and Log Information: During the beta phase, to optimize product performance and troubleshoot issues, we may collect your device model, operating system version, IP address, and software usage logs (e.g., crash reports, feature clickstreams). This information does not directly identify you personally.
• Information You Voluntarily Provide: When you communicate with us via customer support, feedback forms, or community channels, we collect the content of your feedback and your contact information.

We do not actively collect sensitive information such as biometric data or bank account numbers unless we have obtained your separate consent.

2. How We Use Your Information

• Beta Access Management: To verify your application, select beta participants, and notify you about product launch progress.
• Product Improvement: To analyze software usage and crash reports to fix bugs and enhance user experience.
• Security and Compliance: To detect potential fraudulent behavior, comply with legal and regulatory requirements, and protect the legitimate rights of both us and our users.
• Communication and Support: To respond to your inquiries and send important announcements (e.g., privacy policy changes, service interruptions).

We will not use your personal information for personalized advertising or any marketing activities unrelated to core product functionality.

3. Information Storage and Protection

Storage Location: In accordance with Chinese laws and regulations, we store collected personal information on servers located within the territory of the People's Republic of China. We do not transfer data outside of China.

Security Measures: We employ industry-standard encryption technologies (such as TLS for transmission and AES-256 for data at rest), access controls, regular security audits, and other measures to prevent information loss, misuse, or tampering. While no internet transmission is completely secure, we strive to protect your data to the fullest extent.

Retention Period: We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Generally, beta application information will be retained for 2 years after the official product launch, or until you request deletion.

4. Information Sharing and Disclosure

We promise not to sell, rent, or share your personal information with any third parties, except in the following circumstances:

• With Your Explicit Consent: We will share information with third parties only when we have obtained your separate authorization.
• Legal Requirements: When disclosure is required by laws, regulations, legal proceedings, litigation, or compulsory requests from government authorities.
• Service Providers: We may engage trusted cloud service providers or push notification service providers (e.g., email delivery services) to process your information. These partners can only process data according to our instructions and are bound by strict data protection obligations.
• Corporate Reorganization: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of the assets. We will continue to ensure its confidentiality and notify you in advance.

5. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: You may contact us to inquire about or correct your personal information (such as your email address or name).
• Right to Deletion: If you wish to withdraw from the beta and have your personal information deleted, you can send an email to [email protected] to request deletion.
• Withdrawal of Consent: You may withdraw your consent to our processing of your personal information at any time; however, this may affect your eligibility to participate in the beta.
• Complaints and Reporting: If you believe we have not complied with this Privacy Policy, you may contact our Data Protection Officer (see Section 8 for contact details).

6. Protection of Minors' Information

Senpo Collaboration is primarily intended for adults (18 years of age or older) providing enterprise collaboration services. We do not knowingly collect personal information from minors. If you are a minor, please do not submit a beta application. If we discover that we have inadvertently collected information from a minor, we will delete it as soon as possible.

7. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. In the event of material changes (such as changes to the purpose of data usage or changes to the data controller), we will notify you via website announcement or email. If you continue to use the Software or maintain your beta status after this policy is updated, you will be deemed to have accepted the revised terms.

8. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us using the following methods:

• Company Name: 儋州森珀网络科技有限公司
• Email: [email protected]
• Phone: 0898-53916735 (Weekdays 9:00-18:00)
• Mailing Address: 海南省儋州市那大镇中兴大道新世纪花园小区3号楼504室, Legal Department (Postal Code: 571799)

Generally, we will respond to your requests within 15 business days.